E40.99.3.0 - Cloud server communication error

Product line: maxx pro

Description

Communication error between ConvoSense module and WWW

Error correction

Possible reason for fault

Corrective action

Brief interruption of the communication due to external interference or momentary voltage fluctuation

Pull out the appliance plug or switch off the appliance circuit breaker and restart the appliance after a 1-minute waiting time

There is a permanent communication error

  • Begin manual operation of the appliance using Press&Go
  • Contact the responsible service partner

An identical IP address was assigned to both appliances. This means that no reliable network connection is possible and will be interrupted sporadically.

  • Switch off the affected appliances at the same time and switch them on again one by one with a time interval of 1 minute
  • Contact your IT specialist to enable the network address for the appliances


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