Appliance is online, but does not transmit any data

Product line: mini, maxx, maxx pro

Topic: KC


My appliance is ONLINE, but it does not seem to send any information to the portal.

Error correction

Possible reason for fault

Corrective action

Time zone, system time or system date is not correct

Make sure that the date, time and time zone are set correctly. These settings can be accessed via the user interface: Menu "Settings / General settings / Date/time"

Necessary URLs for KitchenConnect were not activated

If you are using a company network, make sure that the specified URLs are included in the network's "whitelist".